Develop cost effective dealer repair strategies for vehicle concerns.
Create Dealer Bulletins, Service Instructions and Customer Letters.
Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
Work closely with the Office of General Council.
Work with translations agencies.
Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
Liaise with all National Sales Companies in Europe and Global Offices.
Liaise with Ford parts Supply Chain Management.
Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
Provide Recall status input to various forums, attending and presenting to senior management teams when required.
Liaise with customer letter mailing agency.
Ensure departmental processes/records are compliant with current/future audit requirements
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