Rececionista de 2ª - Estágio IEFP at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-ins, Reservation Confirmation, Payment Processing, Check-outs, Guest Call Handling, Housekeeping Coordination, Valet Dispatch, Local Area Information, Daily Reporting, Cashier Reports, Bank Balancing, Safety Procedures, Professional Appearance, Confidentiality, Customer Service, English Fluency

Industry

Hospitality

Description

Why work with us? If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity! Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too! We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy. The Job * Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; * Process all payment types such as room charges, cash, checks, debit, or credit; * Process all check-outs including resolving any late and disputed charges; * Answer, record, and process all guest calls, messages, requests, questions, or concerns; * Coordinate with Housekeeping to track readiness of rooms for check-in; * Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed; * Supply guests with directions and information regarding property and local areas of interest; * Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy; * Complete designated cashier and closing reports in the computer system; * Cash guests' personal checks and traveler's checks; * Count bank at the beginning and end of shift; * Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. What are we looking for? * Speak fluent English and Portuguese * Proactive, creative and flexible mindset * At least one completed course in the areas of hospitality, tourism, or related fields. What do we offer? * A professional environment to work in; * Personal coaching & training to support you in your day-to-day job; * Career opportunities within Marriott International; * A TakeCare program, where we focus on your wellbeing in general and organize several healthy and fun activities throughout the year; * Marriott International discounts for F&B and stays * Many social activities, such as our Associate Appreciation Week; * Included psychology services; * Included laundry service for professional pieces; * All meals at our canteen are included. For more information about the Lisbon Marriott Hotel please have a look on our website [https://www.marriott.com/en-us/hotels/lispt-lisbon-marriott-hotel/overview/]. Apply today by submitting your CV directly. Your career at Marriott starts NOW! 🙌🤩 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The role involves managing all guest interactions from check-in to check-out, including processing payments, handling guest requests via phone, and coordinating room readiness with Housekeeping. Additional duties include running daily reports, managing cashier functions, and adhering strictly to all company safety and service standards.