WHAT WE DO AT SPRAGUE:
Pests pose a serious threat to public health and our world’s food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague’s highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.
Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.
DETAILED JOB DESCRIPTION:
Position Summary:
The primary responsibility of the Accounts Receivable Enthusiast is to ensure the efficient and accurate processing of incoming payments, maintain current accounting records, and foster collaborative relationships with clients and internal stakeholders with a continuous improvement and solutions-oriented mindset. This position plays a crucial role in optimizing the company’s cash flow and client relationships by managing accounts receivable functions with high attention to detail, proactive problem-solving leveraging modern technology solutions, and enthusiasm for the financial success of the organization.
Essential Functions:
- Record Financial Information:
- Verify client billing, ACH, and EFT set up, VMS entries, and data accuracy
- Receive payments and post remittance to customer accounts, timely and with accuracy
- Maintain accurate records of customers’ financial and collection efforts
- Report on invoicing and accounts receivable volumes, trends, risks, and opportunities
- Collaborate with operations and the Home Office team to optimize the cash collection process
- Report on Payment Volumes by Type:
- Develop and provide monthly reporting by payment type, volume for a specified period to enable leaders to manage working capital
- Maintain unapplied cash receipt volume to an acceptable level
- Provide insights and analysis on the most efficient method for cash receipt as business processes and economic conditions evolve
- Client Financial Relationship Management:
- Work with key customer contacts, Sales and Operations teams to set client accounts up for billing success
- Work with clients to collect on overdue accounts, correct billing discrepancies, discuss strategies for debt repayment
- Develop and implement a lien process for certain clients
- Credit Risk Management:
- Monitor and proactively address delinquent customer accounts
- Notify credit departments, order equipment repossession or service disconnection, and prepare account records to attorneys when customers fail to respond to collection attempts
- Administrative Functions:
- Receive postal and electronic correspondence, triage and distribute items to the appropriate support teams, and respond promptly to requests for support from clients, attorneys, financial institutions, vendors, and internal stakeholders
- Perform data entry and correction on client accounts, accounting systems, and internal data sources
- Process Improvement:
- Document the current accounts receivable cash application process and provide suggestions for efficiency and improvement
- Seek out opportunities to automate or improve routine tasks
- Analyze trends to identify process or policy changes to optimize AR practices, client billing, and company cash flow
- Other duties as assigned
Requirements:
DETAILED JOB REQUIREMENTS:
- Associate’s degree in Accounting, Finance, Business Management, or related fields preferred, HS diploma or equivalent required
- 2+ years’ experience in accounts receivable, customer service, or financial reporting role
- Communicate effectively verbally and in writing with customers, peers, and managers
- Navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values
- Set priorities and manage time to accomplish work goals according to quality standards and deadlines
- Adapt quickly and work effectively in a fast-paced office environment
- Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
- Use independent judgment to handle customer issues efficiently
- Attention to detail and ability to recognize and correct errors and inconsistencies
- Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), billing systems, and web-based portals; ability to learn new software quickly
- Ability to pass background screening requirements, including identity, education, credit, and criminal history checks
PREFERRED QUALIFICATIONS:
- Knowledge of accounting principles and practices
- Certifications in accounting, finance, risk management, or process improvement
PHYSICAL REQUIREMENTS:
Long periods of stationary work, working on a computer, moving between various work areas, going up and down stairs, talking on the phone, working with office/computer equipment, and sitting at desk or table while listening, talking and taking notes.
Disclaimer:
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity:
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment
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