Receivables Support Representative at Pavago

, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Collections, Billing Resolution, Salesforce, CRM Management, Root-Cause Analysis, Customer Account Management, Analytical Skills, Problem-Solving, English Communication, Case Management, Payment Execution, Financial Documentation, Process Improvement, Attention To Detail, Professional Communication

Industry

Staffing and Recruiting

Description

Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue. This is not a passive support role. You will: Drive collections on past-due accounts Investigate and resolve billing discrepancies Maintain accurate CRM records Help ensure cash flow remains consistent and organized If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit. What You’ll OwnCollections & Payment Execution (Primary Focus) Execute daily outbound collections through: Calls Emails Secure: Payments Payment commitments Maintain consistent follow-up cadence until full resolution Reduce: Aging balances Delinquency risk Identify and encourage auto-pay enrollment opportunities Receivables Case Management Investigate billing issues raised through: Collections efforts Customer inquiries Internal teams Identify root causes — not just surface-level issues Open, manage, and resolve cases in Salesforce Ensure every case includes: Clear issue summary Investigation details Final resolution Confirm customer understanding before closing cases Billing Issue Resolution Resolve: Invoice discrepancies Account setup issues System-related billing errors Coordinate with internal teams to resolve issues quickly and accurately Help prevent recurring billing problems through root-cause resolution Customer Communication Communicate with professionalism, clarity, and confidence Balance: Urgency (collections) Empathy (customer experience) Provide proactive updates regarding: Payment status Billing investigations Handle objections and move conversations toward resolution Documentation & CRM Accuracy Maintain clean, structured records in Salesforce Log: Calls Emails Payment commitments Outcomes Ensure all documentation remains accurate and audit-ready Process Improvement Identify recurring collections or billing issues Recommend improvements to: Workflows Systems Follow-up processes Share operational insights during team reviews Help reduce: Escalations Repeat issues What Makes You a Strong Fit You don’t drop follow-ups — you close loops You are: Persistent Detail-oriented Execution-focused You take ownership and solve problems end-to-end You stay organized in high-volume environments You can handle collections professionally without damaging customer relationships Required Experience & Skills Experience in: Accounts receivable Collections Billing support Customer account management Proven ability to manage high-volume communication Experience with CRM systems (Salesforce preferred) Strong analytical and problem-solving skills Excellent written and verbal English communication High attention to detail and organization Nice-to-Have Experience Experience in structured AR or collections environments Experience reducing delinquency or improving cash flow Experience driving auto-pay adoption Background working with operations or service teams Familiarity with: Root-cause analysis Process improvement workflows What a Typical Day Looks Like Execute outbound collections and payment follow-ups Investigate billing discrepancies and customer concerns Open and update CRM cases in Salesforce Coordinate with internal teams to resolve account issues Convert eligible customers to auto-pay Track performance metrics and identify operational improvements In short: You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks. Key Metrics for Success (KPIs)Collections Performance 100% completion of daily collections tasks Total collections secured ($) Reduction in aging balances Auto-pay conversion rate Case Management Billing cases opened vs. closed Case resolution time Documentation accuracy Minimal cases open longer than 2 weeks Execution Quality Timeliness of follow-ups Reduction in escalations CRM data accuracy and completeness Why This Role Stands Out Direct impact on company cash flow and revenue protection High ownership and accountability Clear performance metrics and measurable outcomes Opportunity to improve systems and operational workflows Fast-paced, execution-driven environment with growth potential Interview Process Initial Screening Call Recruiter Interview Client Interview Offer & Onboarding Apply Now If you: Follow through until full resolution Are comfortable with collections and billing problem-solving Thrive in structured, high-output environments This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.

Responsibilities

Manage outbound collections and resolve billing discrepancies to protect company revenue and ensure consistent cash flow. Maintain accurate records in Salesforce and coordinate with internal teams to eliminate recurring billing issues.