Receivables Support Representative at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Collections, Billing Resolution, Salesforce CRM, Customer Communication, Case Management, Payment Execution, Problem Solving, Attention To Detail, Financial Documentation, Process Improvement, Cash Flow Management

Industry

Staffing and Recruiting

Description

Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment. This is not a passive support role. You will be responsible for: Driving collections follow-through Resolving billing issues Managing receivables cases Maintaining CRM accuracy Protecting company cash flow You’ll work closely with: Customers Operations teams Billing departments Leadership To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized. If you are: Persistent Detail-oriented Process-driven Strong with customer communication This role is a strong fit. What You’ll OwnCollections & Payment Execution (Primary Focus) Execute daily outbound collections through: Phone calls Emails Follow up consistently until: Payment is received A payment commitment is secured Reduce: Aging balances Delinquency risk Identify opportunities to: Improve collections efficiency Convert customers to auto-pay Maintain disciplined collections follow-up cadence Receivables Case Management Investigate billing issues and payment discrepancies Identify root causes instead of temporary fixes Open, track, and resolve cases within: Salesforce CRM systems Ensure every case includes: Clear issue summaries Investigation notes Resolution details Confirm customer understanding before closing cases Billing Issue Resolution Diagnose issues involving: Invoice discrepancies Account setup errors Service or billing mismatches Coordinate with internal teams to resolve issues quickly Prevent recurring billing errors through process improvement Customer Communication & Follow-Up Communicate professionally and confidently with customers Balance: Collections urgency Positive customer experience Provide updates regarding: Payments Billing investigations Account status Handle objections and escalations professionally Documentation & CRM Accuracy Maintain clean and organized records within: Salesforce CRM platforms Log: Calls Emails Payment commitments Outcomes Ensure all documentation remains: Accurate Structured Audit-ready Process Improvement & Operational Support Identify recurring billing or collections issues Recommend workflow and process improvements Contribute insights during operational reviews Help reduce: Escalations Repeated billing errors Delayed collections cycles What Success Looks Like Aging balances decrease consistently Billing issues are resolved quickly and accurately CRM records stay clean and audit-ready Customers receive professional and timely communication Collections workflows run consistently without missed follow-ups What Makes You a Strong Fit You follow through until issues are fully resolved You are: Organized Persistent Detail-oriented Execution-focused You balance collections discipline with customer professionalism You can manage high-volume workloads without losing accuracy You proactively identify and solve operational issues Required Experience & SkillsExperience Experience in: Accounts Receivable Collections Billing support Customer account management Core Skills Experience handling: High-volume calls and emails Customer payment follow-ups Billing investigations Familiarity with: Salesforce CRM systems Strong: Communication skills Problem-solving ability Attention to detail Comfortable working remotely during U.S. business hours Nice to Have Structured collections or AR operations experience Experience improving: Cash flow Delinquency rates Auto-pay adoption Exposure to: Operations teams Service coordination workflows Process optimization initiatives What a Typical Day Looks Like Execute collections calls and payment follow-ups Investigate invoice or billing discrepancies Update Salesforce and customer account records Coordinate with internal teams to resolve issues Follow up on past-due invoices and payment commitments Track account status and collections progress Identify recurring operational or billing problems In short: You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date. Key Metrics (KPIs)Collections & Receivables Amount of cash collected Reduction in aging balances Auto-pay conversion rate Completion of daily collections activity Case Management & Accuracy Billing cases resolved within SLA CRM accuracy and documentation quality Reduction of cases open longer than 2 weeks Communication & Execution Follow-up response speed Reduced escalations Consistent and professional customer communication Why This Role Stands Out Direct impact on revenue protection and cash flow High ownership across collections and billing operations Structured execution-focused environment Opportunity to improve operational systems and workflows Growth path into: Accounts Receivable Lead Billing Operations Revenue Operations Finance Operations Interview Process Initial Screening Call Recruiter Interview Client Interview Offer & Onboarding Apply Now If you: Are disciplined with collections follow-ups Enjoy solving billing and payment issues Can communicate confidently with customers Thrive in structured, execution-focused environments This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.

Responsibilities

The role focuses on driving collections, resolving billing discrepancies, and managing accounts receivable cases to protect company cash flow. It involves consistent outbound follow-ups with customers and maintaining accurate records within Salesforce CRM.