Recepcionista del Spa at Accor

Panama City, Panamá Province, Panama -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Spa operations, Reservation management, Opera, Book4Time, Microsoft Office, Sales support, Communication, Teamwork, Problem solving, Luxury hospitality standards, Payment processing, Billing

Industry

Hospitality

Description

Company Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services. Job Description Brindar una bienvenida cálida, personalizada y acorde a los estándares de un hotel de lujo. Atender llamadas, correos electrónicos y gestionar reservas y citas con precisión y cortesía. Supervisar el correcto funcionamiento del spa, asegurando el cumplimiento de estándares, metas y presupuestos. Asesorar al huésped anticipando sus necesidades y dando seguimiento a reclamos o inquietudes. Mantener un ambiente impecable, relajante y profesional, cumpliendo los criterios de calidad del spa. Conocer tratamientos y productos para brindar información precisa y apoyar las ventas. Manejar sistemas de reservación y facturación, procesando pagos y controlando ingresos diarios. Verificar la satisfacción del cliente y reportar incidencias al manager o asistente. Mantener una imagen impecable y cumplir normas de presentación, higiene y seguridad Qualifications Experiencia mínima de 2 años en hoteles de lujo, preferiblemente en más de uno. Inglés avanzado Manejo de Microsoft Office y sistemas de reservas (Opera, Book4Time). Enfoque en excelencia y servicio al cliente. Trabajo en equipo y comunicación asertiva. Actitud positiva, compromiso y orientación a resultados. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Provide a warm, personalized welcome to guests while managing spa reservations, appointments, and billing systems. Oversee daily spa operations to ensure high standards of quality, cleanliness, and guest satisfaction are maintained.