JOB DESCRIPTION

Welsh ICE is looking for someone to join our team as a Receptionist & Admin Assistant!
At Welsh ICE, every day is different. We house a dynamic and supportive community of business owners based in Caerphilly. We’re looking for a passionate Receptionist & Admin Assistant to be the friendly face and organisational backbone of our vibrant hub.
You will be available to work from our Caerphilly Hub from 8:30am, Monday to Friday, but we may consider a range of part time, flexible and full time options.
As Front of House, you will play a pivotal role at ICE, providing support across day-to-day office needs and keeping the office running smoothly. You will assist visitors by greeting, welcoming, and directing them appropriately. You will be a natural host and get a kick out of providing excellent customer service.
This is a great opportunity to join a dynamic team in a diverse and exciting environment. Every day at ICE is different. You’ll be working in a fast-paced office, engaging with entrepreneurs from a variety of sectors and making a real impact as part of the team.

QUALIFICATIONS/ EXPERIENCE:

At least a year of experience in an admin, reception or a customer facing role would be desirable.

• Meeting and greeting members, staff, prospective customers and partners with a smile.
• Addressing and directing incoming telephone calls, voicemails and emails
• Facilitating and sorting all incoming and outgoing deliveries, collection, post and couriers, scanning mail to members as required
• Supporting visitors with car parking and vehicle registrations
• Ensuring a welcoming environment in our coworking space, kitchen and meeting rooms. Making sure they are always clean, organised and tea/coffee facilities are maintained.
• Room set-ups for interviews, activities, client and company meetings
• Managing and ordering office consumables (toner, stationery, tea/coffee etc)
• Basic administrative tasks e.g. scanning and filing
• Booking partners to conduct safety checks, PAT Testing and staff training
• Running Identity, Background and Credit Checks using company software
• Updating membership documents and membership database
• Updating company reports, target sheets and monitoring documents
• Keeping track of all purchases at reception and reporting these to accounts
• Engage with our community with internal communications to our members
• Some basic social media activity including photos of spaces in use