• Fulltime position based on Gadigal Country in Glebe
• 70-75K + Super + Salary Packaging
• Flexible, Friendly Organisation, Supportive Management Team

SKILLS AND REQUIREMENTS

• Qualifications & Experience - Certificate in Business Services (or equivalent experience) with at least 12 months in an administrative, customer-facing role.
• Customer Service Excellence - Strong focus on delivering positive client experiences, identifying customer needs, and managing expectations with professionalism and empathy.
• Technical & Digital Proficiency - Confident using software including Microsoft Office, Outlook, and client databases.
• Communication & Coordination Skills - Effective written and verbal communication, ability to prioritise tasks, manage interruptions, and work independently with minimal supervision.
• Confidentiality & Cultural Awareness - Committed to maintaining privacy, handling sensitive information appropriately, and engaging respectfully with diverse communities.
  If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

ABOUT THE ROLE

Are you passionate about creating seamless experiences and keeping things running like clockwork? As our front desk Administration Officer, you’ll be the welcoming face of our organisation, delivering top-notch reception and admin support, ensuring services flow smoothly, and leaving a lasting impression on clients and stakeholders. If you’re organised, people-savvy, and thrive in a fast-paced environment, we want to hear from you!

DUTIES

• Be the welcoming face of the office - deliver professional, courteous reception and front desk services, ensuring every visitor and caller is connected to the right person or information with ease and respect for diverse backgrounds.
• Deliver high-quality administrative support - manage correspondence, records, data entry, reports, mail, invoices, bookings, and supplies, while assisting with projects and maintaining tidy, well-organised workspaces.
• Support meetings and events - handle room bookings, setup and pack-down, guest refreshments, tech support, catering, and distribution of materials to ensure smooth and professional experiences.
• Champion collaboration, confidentiality, and inclusion - assist colleagues during busy periods, maintain accurate logs and internal resources, escalate concerns appropriately, and uphold values of diversity, human rights, and cultural respect.