Job Title: Reception & Administrative Assistant
Location: Many Tears Animal Rescue, Llanelli, Carmarthenshire
Hours: 10:00 AM – 3.00 PM 5 days a week, weekend availability required

REQUIREMENTS

· Excellent communication and interpersonal skills
· Confident telephone manner and ability to stay calm under pressure
· Good organisational skills and attention to detail
· Proficient computer skills (e.g. email, spreadsheets, data entry. Experience with sales force would be advantageous but not essential)
· A love for animals and a commitment to the values of Many Tears

ROLE OVERVIEW:

We are seeking a compassionate and organised individual to join our team as a Reception & Administrative Assistant. This role is ideal for someone who is confident on the phone, enjoys helping people, and can manage basic office tasks efficiently.

KEY RESPONSIBILITIES:

· Answering incoming phone calls in a friendly, efficient, professional manner,
· Assisting the public with adoption enquiries and general enquiries.
· Taking and passing on messages to relevant team members
· Managing appointment scheduling and updating logs
· Filing, photocopying, and handling basic admin duties as needed
· Supporting the team with ad hoc office-related tasks