Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensure that all new patients are registered onto the computer system promptly and accurately Make and serve refreshments for meetings, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff. Covering colleagues holiday and sick cover as required.
Process incoming and outgoing mail according to practice protocols. Record actions taken in patient record where appropriate or in accordance with practice protocols. Complete other Daily Weekly and Monthly core tasks to support to smooth running of the reception area Any other administration duties as necessitated by the needs of the practice. Registering new patients, Scanning of patient records.
. Acting as medical secretary where necessary for clinical staff e.g. referral letters, medical reports and copying of patients notes. 4.
Answering patient queries face to face or on the telephone. 5. Download documents and data input. Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol. Take action on clinicians requests for further information/patient contact information etc.
(including computerised practice notes), ensuring completion of all associated paperwork. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required. Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)

Please refer the Job description for details