Reception Agent - 30 hours at Accor

York, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-in, Account Settlement, Payment Handling, Email Communication, Phone Communication, Loyalty Program Enrollment, Up-selling, Complaint Resolution, Interdepartmental Communication, Shift Handover, Proactive Problem Solving, Opera System

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. WHAT YOU WILL BE DOING: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Dealing with payments (credit cards and cash Communicate with guests by emails and on the phone Willing to work morning or afternoon shifts according to the needs of the business Enrol our guests to Accor Loyalty Membership Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Service focused personality is essential; experience is an asset Dealing with guest complaints following Accor standards Great Communications with all departments Making sure all important information is passed to next shift and your colleagues Assure task list has been done Being proactive in sorting-out problems Working with Opera or a related system are a plus Fluency in English Qualifications Your experience and skills include: Previous experience ideal but not essential. Service focused personality is essential Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Ability to cover day shifts where needed is essential. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Reception Agent is responsible for managing the entire guest experience from arrival to departure, ensuring memorable interactions by greeting guests, processing check-ins and payments, and responding to requests with exceptional service. Key duties include personalized service additions, handling communications via email and phone, promoting loyalty programs, and ensuring smooth shift transitions by passing on important information.