Reception Agent at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Focused Personality, Communication Skills, Rapport Building, Hotel Operations, Customer Service, Self-Motivated, Time Management, Multi-tasking, Working Under Pressure, Thinking On Your Feet, Personal Integrity, Guest Services, Check-in/Check-out, Reservations, Cashiering, PMS System

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Reception Agent We are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team, support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service. What is in it for you: * Employee benefit card offering discounted rates at Accor worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities What you will be doing/ Key Responsibilities: Provide passionate, knowledgeable, and friendly service Assist guests with all enquiries and complaints and provide accurate information to guests Check guests in and out of the Property accurately and in a timely manner Take reservations as required Answer all telephone calls in a professional manner Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure information is correct Ensure special requests are actioned appropriately and promptly Maintain the cleanliness and the presentation of the front desk at all times Ensure relevant information is communicated between departments Qualifications Your experience and skills include: Service focused personality is essential Additional Information To be successful in this role, you will have: The ability to work a flexible 7-day roster. Exemplary written and verbal communication skills Well-presented with a natural ability to build rapport both in person and over the telephone Strong focus and passion for hotel operations Ability to deliver excellent customer service Self-motivated with positive and professional attitude Proven ability to manage time, multi-task, work under pressure, and think on your feet Strong personal integrity Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

The Reception Agent will provide passionate, knowledgeable, and friendly service, assisting guests with inquiries and complaints while accurately checking guests in and out of the property in a timely manner. Key duties also involve handling reservations, answering calls professionally, reconciling payments, and ensuring all guest details are correctly updated in the PMS system.