RECEPTION AGENT (internship) at Accor

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Focused, Customer Service, Check-in/Check-out, Group Management, Up-selling, Problem-Solving, PMS, Accor Resaweb, Blink, OTA Portal Management, Communication, Teamwork, Enthusiasm

Industry

Hospitality

Description

Company Description Il 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Job Description You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! How does your working day look like … At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic: you’ll join the Front Office becoming part of a team You’ll always keep your cool – even when all the guests turn up to check in at the same time You’ll get everything ready for the shift You will help the Front Office in the management of groups You will follow a complete checklist and try to learn all the tasks What is in it for you: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Anticipate guest’s requests to make their stay comfortable from the very first moment Learn your way around town and always have tips for partying up your sleeve Learn how to face possible complaints to improve problem-solving skills Use the tools: PMS, Accor Resaweb, Blink, principal OTA online portal. Qualifications Your personality counts Guest focused personality is essential You’ve gained some professional experience or completed a course of training in the hotel business and can speak English fluently You can inspire your fellow staff just as you can inspire your guests You’re not just bringing your abilities, but also your character Open to join a team, respects the procedure and learn from your colleagues, bringing your personality, your enthusiasm and your learnings to add ideas to the team Additional Information we don't offer staff accommodation What´s in it for you … Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants Canteen Uniform delivered by the Hotel Be part of our hilarious staff parties and much more … Job-Category: Rooms Job Type: Internship Job Schedule: Full-Time

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Responsibilities

The Reception Agent is responsible for initiating an exceptional guest experience by ensuring guests feel welcomed and enthusiastic upon arrival. This involves managing check-ins, maintaining composure during busy periods, assisting the Front Office with group management, and consistently offering friendly, engaging service.