ABOUT THE BIRCHWOOD CHARITY

Birchwood is a charity supporting people experiencing homelessness, poor mental health and wellbeing challenges. We provide housing-related support, counselling, social inclusion activities and community-based services across West Lancashire. Our aim is to help people find stability, improve wellbeing and move forward with purpose.

JOB PURPOSE:

This is a flexible and varied role combining reception duties with operational and administrative support, particularly across our Mental Health, Counselling and Social Inclusion services.
The postholder will act as a key point of contact for clients, staff and visitors and will support the coordination of digital systems and routine admin processes. This includes working with tools such as Zoho CRM, Microsoft SharePoint and Microsoft systems to help maintain accurate records, smooth communication and well-organised internal systems.
They will help coordinate practical aspects of reception, team meetings and service events, such as preparing room materials, organising shared documents or collating notes, particularly during busy periods or when colleagues are unavailable.
This role is ideal for someone who has excellent people skills, is well-organised, digitally confident and values-led, with an interest in supporting services that make a tangible difference to people’s lives.