Your responsibilities

• To welcome, inform and advise customers;
• Carry out daily check-ins and check-outs;
• Manage reservations (hotel, treatments, restaurant or any other services);
• Ensure the proper management of incoming calls and emails;
• Take charge of customer invoices and ensure the financial closure of the shift or day;
• Develop additional sales (hotel, treatments, restaurant or any other services);
• To provide, if necessary, a replacement for the Night Auditor. 

Your profile

• Ideally, you have training in accommodation/hospitality;
• In direct contact with customers, your experience speaks for itself (exemplary welcome and listening, empathy, understanding and anticipation of your customers' needs, etc.);
• Your courtesy and sense of service are other qualities of yours;
• You are organized and versatile;
• You work well both in a team and independently;
• In the event of unforeseen circumstances or potential complaints, you make the right decisions;
• You are comfortable using computers;
• You have a very good level of English and French. Knowledge of German or Luxembourgish would be an advantage;
• Flexible, you plan to work from Monday to Sunday, on public holidays and, occasionally, at night.
•