Reception and Service Dispatcher at Leaky's Water and Air

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Dispatching, Communication, Organization, Customer Service, ServiceTitan, Problem Solving, Empathy, Time Management, Prioritization, Calm Under Pressure, Technical Coordination, Attention To Detail, Adaptability, Fast-Paced Environment, Control

Industry

Facilities Services

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance New Year, New Job — Join a Team That’s Growing Fast. Leaky’s Plumbing & HVAC is growing and looking for an experienced Receptionist / Service Dispatcher to help keep our plumbing and HVAC service operations running smoothly. This is not an entry-level role. We’re looking for someone who brings calm to the chaos, takes ownership of scheduling and dispatch, and knows how to keep technicians and customers aligned throughout the day. All applications are confidential. What You’ll Do Schedule and dispatch plumbing and HVAC technicians Communicate with technicians and customers throughout the day Adjust schedules as jobs change or field issues come up Coordinate parts, return visits, and next steps when needed Keep customer information accurate and classify calls correctly in ServiceTitan Handle customer questions with professionalism and empathy Set clear payment expectations and support follow-up when needed Keep the day organized, prioritize urgent calls, and stay calm under pressure What We’re Looking For Prior plumbing or HVAC office experience required Dispatcher or service coordinator experience preferred Experience with ServiceTitan strongly preferred Housecall Pro, Jobber, or similar software also acceptable Strong communication and organization skills Comfortable handling a fast-moving service schedule Being highly organized and a control freak (in the best way) is exactly what makes a great service receptionist, CSR, or dispatcher. What’s in It for You Competitive pay + benefits 401(k) and paid time off Stable, growing Texas company Opportunity to grow into senior office or leadership roles Schedule: Monday–Friday | Full-time (40–44 hours/week) If you’ve worked in a plumbing or HVAC office and love running dispatch, we’d like to talk.

Responsibilities

The Reception and Service Dispatcher will schedule and dispatch plumbing and HVAC technicians while communicating with both technicians and customers throughout the day. The role involves adjusting schedules as needed and ensuring accurate customer information is maintained.