Reception Coordinator at Chase Oaks Church

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Team Player, Attention To Detail, Data Entry, Organizational Skills, Multitasking, Training, Volunteer Coordination, Clerical Duties, Inventory Management, Professionalism, Hospitality, Leadership, Flexibility, Dynamic Environment

Industry

Religious Institutions

Description

Job Details Job Location: Legacy Campus 241 Legacy Drive - Plano, TX 75023 Position Type: Part-Time JOB SUMMARY: The Reception Coordinator oversees all front desk operations by recruiting, training, and leading a team of volunteer receptionists. This role ensures the front desk is consistently staffed during business hours, provides ongoing support and updated procedures to volunteers, and maintains a welcoming, professional environment for all visitors and callers. ESSENTIAL JOB RESPONSIBILITIES: Receives incoming calls and directs caller to destination Answers basic questions covering the ministries and programs at Chase Oaks Church and Local Good Warmly greets visitors and connects them to the person they have come to see Checks in Pastor-of-the-Day (POD) visitors and notifies assigned pastor of visit Receives deliveries into mailroom and sends an email to staff when received Maintains switchboard views and external contacts/internal reception files Manages inventory of office supplies and paper, submitting weekly orders including special staff orders and processing invoices Manages office kitchen inventory, including ordering and stocking supplies Ensures cleanliness of the lobby space and readiness of neighboring conference room’s space and beverage offerings Performs a variety of clerical duties as the need arises Trains new volunteer receptionists and administrative team members on covering the front desk Locates volunteer or sub to ensure coverage when absent Recruits, interviews, and onboards volunteer receptionists Creates and maintains volunteer schedules to ensure front desk coverage during business hours. Provides regular training, updates, and coaching to volunteers on procedures and customer service Maintains a warm, professional, and hospitable environment for all visitors, callers, and staff. Keeps reception procedures, checklists, and training materials updated Serves as the main point of contact for volunteer communication and scheduling changes. Communicates updates, new policies, and changes to front desk processes Maintains records of volunteers’ hours, attendance, and training completion Qualifications JOB PROFILE: SPECIFIC SKILLS / STRENGTHS Committed to outstanding customer service Excellent communication skills Team player Flexible and able to work in a dynamic, fast-paced environment Highly attentive to detail Well-versed in data entry procedures and practices Energetic Organized Able to multitask EXPERIENCE DESIRED Minimum 2+ years in front desk and customer service capacities and/or training; or equivalent combination of education and experience. Proven record of answering and directing phone calls in a busy front office. Experience supervising or coordinating volunteers preferred. EDUCATION DESIRED Minimum of high school diploma or equivalency; college degree preferred SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities with this role LANGUAGE SKILLS Ability to speak effectively and understandably on the phone. The ability to effectively present information and respond to common inquiries regarding Chase Oaks ministries is also required. High attention to customer service. COMPUTER SKILLS Strong working knowledge of Microsoft Office, Outlook calendaring, and email Basic knowledge of Excel Strong data entry skills Familiarity with databases PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting 5 pounds is an occasional but essential requirement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Qualifications for employment at Chase Oaks Church requires being a Christ-follower—whose work history and lifestyle shows a consistency to adhering to the scriptural principles of the Bible—and agreeing with the Purpose, Strategy, and DNA statements of Chase Oaks. We request that each staff member be “All – In” and be committed to the local body of Christ at Chase Oaks Church in the areas of worship, groups, service and giving. CHASE OAKS CHURCH DNA Jesus Sets Our Tone. We're All In The Same Boat. We Are Here For Good. This Is Not Our Party. We Don't Go It Alone. We Are Not Set In Our Ways. We See Beauty In Diversity. Our Best Days Are Ahead Of Us. We Don't Sweat The Small Stuff. CHASE OAKS CHURCH STAFF VALUES We cultivate because we believe in the good that is to come. We collaborate because we are better together. We celebrate because we can. LEADERSHIP SKILLS Character - Being above reproach Self-Leadership - Practicing rhythms that allow personal flourishing Drive - Relentlessly pursuing excellence based on one's unique purpose, values, strengths, and passions Judgment - Demonstrating wisdom in action Influence - Impacting how other people think and act

Responsibilities

The Reception Coordinator manages front desk operations, ensuring consistent staffing and a welcoming environment for visitors and callers. This includes training and leading a team of volunteer receptionists and maintaining office supplies and cleanliness.