Reception Coordinator - Full Time - Day at Hackensack Meridian Health

Totowa, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

19.33

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception, Clerical Skills, Problem Solving, Patient Coordination, Communication, Customer Service, Scheduling, Triage, Analytical Skills, Liaison, Organizational Skills, Teamwork, Adaptability, Empathy, Multitasking, Attention to Detail

Industry

Hospitals and Health Care

Description

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!! The Reception Coordinator welcomes all guests and coordinates the flow of patients. Responsibilities A day in the life of a Reception Coordinator at Hackensack Meridian Health includes: Acts as a liaison for centralized complaints and utilizes innovative and analytical skills for problem solving and notifies appropriate supervisor or manager of issues as they arise to assure patient satisfaction. Refers patients, patient's families and visitors to appropriate services and resources. Oversees reception area and coordinates initial patient flow. Coordinates additions to daily schedule and notifies appropriate areas/personnel within the department. Triages patients to the appropriate areas, directs patients to exam rooms and escorts to exam rooms. Answers phones and direct calls to proper department or personnel. Lifts a minimum of 2 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 8 hours a day. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). Adheres to the standards identified in the Medical Center's Organizational Competencies. Qualifications Education, Knowledge, Skills and Abilities Required: High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Previous clerical and reception experience. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $19.33 Hourly Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Responsibilities

The Reception Coordinator welcomes guests and coordinates patient flow, acting as a liaison for complaints and ensuring patient satisfaction. Responsibilities include overseeing the reception area, directing patients, answering calls, and modifying care based on patient needs.