POSITION OVERVIEW

We are seeking a Reception & Customer Service Specialist to be the welcoming face of our salon. This role focuses on creating an exceptional in-salon experience for our clients through outstanding hospitality, professional service, and attention to detail. The ideal candidate will have a passion for customer service excellence and the ability to maintain our high standards of luxury service.

CUSTOMER EXPERIENCE & HOSPITALITY

• Warmly greet and welcome clients upon arrival, creating a premium first impression
• Offer beverages to clients and provide refills during their visit
• Maintain a professional, polished demeanor that reflects our brand
• Handle client inquiries and provide information about our services with expertise

ESSENTIAL QUALIFICATIONS:

• Fluent in English (written and spoken) - Russian language skills are a plus
• 1-2 years experience in customer service, hospitality, or beauty industries preferred
• Strong interpersonal and communication skills
• Professional appearance and demeanor suitable for premium salon environment
• Basic computer skills and ability to learn POS and booking systems
• Organized, detail-oriented, and reliable

RECEPTION & ADMINISTRATIVE DUTIES

• Process client payments using POS system efficiently and accurately
• Schedule appointments for clients
• Update client information and preferences in our database
• Answer phone calls and provide basic information about services and availability