Reception day/night - Part-time at Accor

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Customer service, Check-in and check-out, Night audit, Reservation management, Communication, Problem solving, Teamwork, Opera software, Hospitality, Loyalty program management

Industry

Hospitality

Description

Company Description Do you have a passion for hospitality and would you like to work in one of the most beautiful hotels in the Schiphol area? Are you eager to push your boundaries and become part of a fun and enthusiastic team? Then we are looking for you! Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms with various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining room offering an animated dining experience, and most importantly an amazing team! Our mission and passion are to make everyone feel at home. When you join our team, you become a Heartist®, because for us, hospitality truly comes from the heart. Together, we are ready every day to create unforgettable memories for our guests. Will you become a member of our team? Job Description For our reception team, we are looking for a flexible, proactive, and enthusiastic Front Office Employee for both day and night shifts. Together with your colleagues, you ensure that our guests feel completely at home from the moment they arrive until their departure. As a Front Office Employee (Day/Night), you are the first point of contact for our guests and ensure a friendly and efficient check-in and check-out. You welcome guests, verify reservations, prepare room keys, and process payments. In addition, you assist guests with specific requests or questions, both in person and over the phone. During a night shift, you will also be responsible for accurately processing and completing the Night Audit. You also play an important role in informing guests about the ALL – Accor Live Limitless loyalty program and see it as a challenge to encourage every guest to become a member. You have the skills to turn any problem into a positive guest experience. Qualifications Who are we looking for? We are looking for someone who is curious, sociable, and flexible. Someone who stays calm and keeps an overview, while also having a strong eye for detail. In addition to your enthusiasm and focus on excellent service, you meet the following requirements: You enjoy positively surprising guests and making them feel welcome; MBO level of working and thinking; At least one year of experience in a similar role; You are flexible and comfortable working an irregular schedule; You are a true team player but can also work independently; You have a strong sense of responsibility; You are able to communicate with our guests in both Dutch and English; Experience with OPERA would be a big plus. Additional Information What do we offer you? At NASA, you will become part of a unique team. In addition, you can expect: A salary in accordance with the Horeca Collective Labour Agreement (CAO), scale V; An attractive bonus scheme where you can earn up to 7.5% of your annual salary; A complimentary hotel stay for you and a +1, so you can experience the hotel through the eyes of a guest; After successfully completing your probation period, you will receive an ALL Heartists card, allowing you to enjoy discounted hotel stays, car rentals, and much more; Travel expense reimbursement based on the Novotel travel policy from 5 km commuting distance; Personal development – we support you in improving, learning, and growing; Free use of our fitness facilities; FiscFree benefits; 24/7 access to support through OpenUp. Are you excited and would you like to strengthen our team? Then apply quickly via the website or by sending an email to Tessa Westerborg via [email protected]. Do you have any questions? Feel free to call us at 023 747 0352. We hope to welcome you to our hotel soon! Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

You will serve as the first point of contact for guests, managing check-ins, check-outs, and addressing guest inquiries. Additionally, you are responsible for performing the night audit during night shifts and promoting the hotel's loyalty program.