Reception Desk Agent at Trapp Family Lodge

Stowe, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Problem Solving, Multitasking, Hospitality, Teamwork, Computer Skills, Cash Handling, Guest Relations

Industry

Hospitality

Description

Now Hiring: Front Desk Agent – von Trapp Family Lodge & Resort Stowe, Vermont Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out. About the Role: As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment. Key Responsibilities: * Greet and check in guests, ensuring accuracy in room assignments and billing * Provide friendly, knowledgeable assistance on resort amenities, events, and activities * Maintain thorough knowledge of resort services, family history, and local attractions * Handle guest concerns or requests with professionalism and care * Manage reservations, activity bookings, dining arrangements, and folio charges * Uphold front desk cleanliness and guest confidentiality at all times * Assist in training new team members and support communication across departments * Maintain a $400 cash bank and follow cash/credit handling protocols * Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro Position Requirements: * Previous front desk, guest service, or hospitality experience preferred * Excellent communication and customer service skills * Comfortable using computers and hotel software systems (training provided) * Ability to multitask in a fast-paced environment * Strong attention to detail and ability to problem-solve on the spot * Professional, friendly, and dependable demeanor * Ability to stand for long periods and occasionally lift up to 25 lbs * Availability to work weekends, holidays, and varied shifts as needed Benefits & Resort Perks: At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy: * Medical, dental, and vision insurance * Life and disability insurance * 401(k) with employer contribution * Flexible Spending Accounts (medical & dependent care) * Paid time off (2+ weeks to start) * Bereavement leave * Employee Assistance Program Plus, enjoy exceptional on-property perks for you and your family: * Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons * Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast * Free staff meal during 8-hour shifts * 20% dining and retail discounts * 50% off massages * Free access to most guided property tours * Lodging discounts for friends and family Ready to bring your hospitality skills to a one-of-a-kind resort experience? We’d love to meet you! Apply today to be part of the von Trapp family tradition.

Responsibilities

As a Front Desk Agent, you will greet and check in guests, manage reservations, and provide assistance on resort amenities. You will also handle guest concerns and maintain communication across departments.