Hours: Monday, Tuesday and Thursday 08.00-18.00 with the expectation that the candidate would be flexible to cover any shortfalls on the reception rota that the current reception team are unable to.

3. PATIENT EXPERIENCE

· Ensure reception staff provide a warm, helpful, and respectful service to patients at all times.
· Deal promptly with complaints, feedback, or incidents, escalating where appropriate.
· Monitor patient access and appointment availability, working with the wider management team to address bottlenecks.

TERMS AND CONDITIONS

This job description is not exhaustive and may be reviewed and amended by mutual agreement to reflect changing needs of the practice.
Job Type: Part-time
Pay: From £13.00 per hour
Expected hours: 27 per week

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs

Language:

• English (preferred)

Work Location: In perso

JOB PURPOSE

To lead and manage the reception team to deliver an efficient, professional, service for our patients that balances the needs of the patients with the needs of the practice. The Reception Manager will ensure that the reception area runs smoothly, supports clinical and administrative staff, and reflects the values and objectives of the practice.