Reception Manager at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Interpersonal Skills, Communication Skills, Detail-oriented, Organized, Flexible, Customer Service, Cashiering, Problem Solving, Guest Relations, Front Office Operations, Time Management, Teamwork, Sales Skills, Multitasking, Technical Knowledge

Industry

Hospitality

Description

Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Job Description Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check in and checkout, and other cashiering duties Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests’ mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Meet, greet and provide rooming for VIP guests Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Qualifications GCE 'A' Level or equivalent; University Degree preferred Minimum 4 years hotel front office experience, including 1 year in a supervisory role Fluent in English (reading, writing, speaking) Proficient in computer applications, including Windows, internet, and word processing Technical knowledge in Front Office operations Strong leadership, interpersonal, and communication skills Detail-oriented, organised, and flexible with working extended hours Ability to work independently and under pressure in a diverse team environment

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Responsibilities

The Reception Manager is responsible for assisting guests with check-in and check-out, managing service delivery, and providing a warm welcome to guests. They also handle guest feedback, maximize room revenue, and perform special projects as requested by management.