Reception Manager

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL

• Minimum 2-3 years of experience as a Reception Supervisor in the automotive industry.
• Proven track record of effectively managing day-to-day operations and supervising a team
• Proficiency in MS Office; SAP knowledge is an added advantage.
• Fluency in Arabic is a plus.

OVERVIEW OF THE ROLE

Are you an experienced leader ready to take on a new challenge in the automotive industry? Al Futtaim Toyota is seeking a dynamic individual to join our team as a Reception Manager. In this role, you will play a pivotal role in supervising our Service Advisors, ensuring the highest standards of customer service and operational efficiency.

WHAT YOU WILL DO

• Provide supervisory management for all Service Advisors, leading a reception team to maintain professionalism and efficiency.
• Cultivate a customer-centric environment by promoting excellent customer service values and ensuring customer satisfaction.
• Ensure accurate flow of customer and vehicle information, guaranteeing vehicles are fixed right the first time and delivered as promised.
• Uphold departmental procedures and promote a clean, safe, and customer-centric environment.
• Track the financial performance of each direct employee responsible for selling labor hours and other sales.

WHAT EQUIPS YOU FOR THE ROLE

• Degree in Mechanical Engineering or related technical automotive field.
• Recent experience as a Reception Supervisor or Manager in the automotive industry.
• Effective communication skills and strong supervisory competence.
• Ability to lead changes in the workplace and drive results.
• Problem-solving and leadership abilities with a knack for driving positive changes
  If you’re ready to lead a team and make a difference in the automotive industry, apply now to join the Al Futtaim Toyota family! Your next exciting career move awaits.