Job Requisition ID: 171115
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Minimum of 2 years’ experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantag

OVERVIEW OF THE ROLE:

We are looking for a skilled and dynamic Reception Manager to join our Toyota Service Center team in Dubai. As a Reception Manager, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception

WHAT YOU WILL DO:

• Guide the reception team in cultivating an exemplary ‘Customer Centric’ environment prioritizing exceptional customer satisfaction.
• Promote fundamental Customer Service Values.
• Ensure accurate transmission of customer and vehicle information.
• Guarantee that vehicles are ‘Fixed Right the First Time’ and delivered punctually as promised.
• Encourage maintenance of a clean, safe, and well-organized reception area.
• Uphold high standards of cleanliness and safety to create a welcoming atmosphere for customers.
• Comply with all departmental procedures and uphold company policies without exception.
• Monitor and report on the financial performance of employees responsible for selling labor hours and additional services

WHAT EQUIPS YOU FOR THE ROLE:

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
• Experienced in managing daily operations and leading a team.
• MS Office proficiency and SAP knowledge is a plus.