JOB SUMMARY

We are seeking an experienced and dynamic Reception Manager to join our 141-room lifestyle hotel. This is a unique opportunity to be part of a non-traditional hospitality environment where the focus is on genuine guest connection rather than conventional front desk routines.
Our property operates with self check-in kiosks, allowing our team to dedicate their full attention to creating memorable guest experiences. We are looking for a manager who is hands-on, visible on the floor, and able to lead by example.

REQUIREMENTS

• Previous experience in a front office leadership role, ideally within hotels or lifestyle hospitality.
• Strong people management and organisational skills.
• A proactive, guest-first mindset with a passion for hospitality.
• Ability to work effectively on the floor, engaging with both guests and staff.
• Previous experience with self check-in environments or technology-led guest services is highly beneficial.
  This role offers the chance to lead in an innovative hospitality environment, where creativity, professionalism, and dedication to guest satisfaction are at the heart of everything we do.
  If you are a motivated leader with a passion for delivering outstanding service, we invite you to apply.
  Job Type: Full-time

Language:

• English (preferred)

Work Location: In person
Reference ID: Reception Manage

• Oversee the day-to-day reception and front-of-house operations.
• Lead, motivate, and develop the reception team to deliver exceptional service.
• Ensure smooth and efficient guest arrivals, stays, and departures.
• Maintain high standards of service while driving a guest-focused culture.
• Act as the main point of contact for guests, resolving issues with professionalism and care.
• Support other administrative staff with projects and tasks as needed.