JOB SUMMARY:

We are seeking a highly motivated and service-oriented Reception Manager to lead our front desk team and deliver an exceptional guest experience from arrival to departure. As the first point of contact for guests, the Reception Manager ensures that all operations at the front desk run smoothly and efficiently while upholding the highest standards of hospitality and professionalism.

REQUIREMENTS:

• Proven experience in a supervisory or managerial front office role in the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficiency in hotel management software, Protel in particular
• High level of customer service orientation and problem-solving ability.
• Ability to work flexible hours, including weekends and holidays.
• A professional appearance and demeanour.
• Fluency in English; additional languages are a plus.
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£31,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Oversee the daily operations of the front desk, ensuring seamless check-in and check-out procedures.
• Manage, train, and support reception staff to ensure consistent service excellence and adherence to hotel policies.
• Handle guest complaints, requests, and feedback promptly and professionally, resolving issues to ensure guest satisfaction.
• Coordinate with other hotel departments (housekeeping, maintenance, reservations, etc.) to ensure cohesive operations.
• Monitor occupancy rates and assist with room allocation, upgrades, and special requests.
• Ensure compliance with health and safety standards and security procedures.
• Manage front office inventory and supplies, including stationery and key cards.
• Prepare and review daily reports, shift handovers, and revenue records.
• Assist in recruiting, onboarding, and scheduling reception staff.
• Maintain a welcoming and professional atmosphere in the reception area at all times.