Reception Manager at BaxterStorey

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

40517.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Experience, Management Experience, Multi-Tasking, Problem Solving, Strategic Planning, Rota Management, Community Engagement, Front Of House Services, Service Standards, SOP Implementation, KPI Management, Audit Scores, Team Leadership, Public Interaction, Education Campuses Management

Industry

Food and Beverage Services

Description

Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description Portico are on the lookout for a Reception Manager, who is a natural multi-tasker, problem solver, and thrives in a fast-paced environment. The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and the members of the public. The Reception Manager’s core focus will be to the team and the Reception operation. Enhancing service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence. Alongside their duties to their team, the Reception Manager will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the buildings. Shift pattern: 40 hours per week, with shifts from 8am-5pm or 9am-6pm, Mon-Fri Salary: £40,517 per annum. Please note that this is a 9-month maternity cover contract. Qualifications Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment. Supervisory or management experience is also essential. Someone who has experience managing multiple busy locations and dealing with members of the public/students will be preferrable. Additional Information What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. Employment Type: Fixed-Term Contract Hours Per Week: 40.00 Salary: Up to £40,500

Responsibilities

The Reception Manager will oversee the reception team and enhance service standards through the implementation of SOPs, KPIs, and customer feedback. They will also manage team schedules and be the primary contact for welcome services and community engagement.