RECEPTION MANAGER - GENTING CASINO STRATFORD

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Salary: £31,000 per annum
Brand: Genting Casinos
Published: 10 Jul 2025
Location: Genting Casino Stratford
Department: Administration
Closing Date: 25/07/2025
The Reception Manager will support, coach and manage the Reception team in ensuring all customers enjoy a positive, informative and engaging experience by leading and managing service delivery. The role supports the key business strategies by optimising patron spend and data analysis through leading; coaching and motivating all team members to deliver an engaging and compliant customer experience.

Key duties and responsbilities:

• Facilitates and manages the delivery of promotions and upselling of Aspers service products including marketing campaigns.
• Delivery of the Loyalty programme, from sign up through early life, supporting initiatives to drive retention and customer satisfaction.
• Full responsibility and accountability for the operation of department.
• Manages and analyses service standards to ensure that department integrity is maintained.
• Responsible for labour & holiday management in line with operational requirements.
• Maximises data collection efficiency of Loyalty programme sign ups and take corrective action where required.
• Ensures any financial transactions are properly accounted for through the accurate and transparent reconciliation of funds.
• Demonstrates knowledge of rules, processes and department equipment functionality
• Leads by example in the confident and appropriate resolution and recording of customer complaints in line with Company policy and procedures.
• Understands the importance and responsibilities of maintaining Loyalty Programme conditions
• Responsible for ensuring the accuracy of department audits and ensuring they are completed within the department in a compliant manner
• Daily demonstrates legislative compliance, adherence to and knowledge of Anti-Money Laundering, Safer Gambling, GDPR and Health and Safety.
• Carry out any other duties that may be reasonably requested from time to time.

• Facilitates and manages the delivery of promotions and upselling of Aspers service products including marketing campaigns.
• Delivery of the Loyalty programme, from sign up through early life, supporting initiatives to drive retention and customer satisfaction.
• Full responsibility and accountability for the operation of department.
• Manages and analyses service standards to ensure that department integrity is maintained.
• Responsible for labour & holiday management in line with operational requirements.
• Maximises data collection efficiency of Loyalty programme sign ups and take corrective action where required.
• Ensures any financial transactions are properly accounted for through the accurate and transparent reconciliation of funds.
• Demonstrates knowledge of rules, processes and department equipment functionality
• Leads by example in the confident and appropriate resolution and recording of customer complaints in line with Company policy and procedures.
• Understands the importance and responsibilities of maintaining Loyalty Programme conditions
• Responsible for ensuring the accuracy of department audits and ensuring they are completed within the department in a compliant manner
• Daily demonstrates legislative compliance, adherence to and knowledge of Anti-Money Laundering, Safer Gambling, GDPR and Health and Safety.
• Carry out any other duties that may be reasonably requested from time to time