Vacancy Date
23/04/2025
Location Text
London W1T 3BP
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

WHAT YOU’LL BE DOING…

The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services

RESPONSIBILITIES:

• Lead by example to provide a customer-focused reception service through the reception and security teams.
• Maintain health and safety standards in line with company policy.
• Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
• Team Presentation and Image: Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
• Foster cooperation and helpfulness with all other departments.
• Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.

IN THIS ROLE:

• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Proven experience of successfully managing sites and teams and working with external clients
• Self-motivated and innovative
• Previous experience within a similar role