ABOUT THE CANDIDATE

If you are an experienced reception manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

• Strong skills and experience in HR, IT and complaint handling.
• Prior experience of leadership and personnel management, ideally within a healthcare setting.
• Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets.
• Self-motivated, with a forward-thinking, solution-focused approach.
• The ability to develop, implement and embed policies, procedures and guidelines.
• Experience of working in an ever-evolving environment, with an ability to cope with regular change.
• Excellent organisational, management and planning skills, IT skills and communication skills.

• Ability to implement and manage change effectively.Ability to identify training and development needs in self and other as well as experience of appraising staff.

ABOUT US

Rushbottom Lane Surgery is located in Benfleet, Essex. We are a very busy practice with a large reception/admin team with almost 20,000 patients spread across 2 practices.
We offer:
-
- NHS Pension Scheme
- Eye-care vouchers
- Health service discounts
- Annual Leave: minimum 33 days FTE, with enhancements for long service.

Rushbottom Lane Surgery is looking to appoint an experienced reception manager to lead our reception team on a part-time basis for 30 hours per week over 5 days. This will include at least 2 days until 6pm.

The main responsibilities of the role include:

• Overall responsibility for the day-to-day running of the reception including staff management.
• Providing solid leadership, based on a sound knowledge of business management and human resource management, including recruitment.
• Driving innovation and modernisation.
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
• Arranging, co-ordinating and attending meetings.
• Co-ordinating and leading the operational delivery of the reception in the practice, engaging with staff, patients and local commissioners.
• Taking responsibility for security, repairs and maintenance of the premises, services and equipment.
• Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
• Being involved in managing the computer system, including organising any maintenance and developments to the system.