To manage the day-to-day operation of the Front of House operation – ensuring that all systems and procedures identified in the Front of House SOP are in place and adhered to. To receive and check in hotel guests ensuring that they are made aware of the services available in their bedroom, all public areas and throughout the entire hotel, ensure that all transient reservations are handled through the reception function to maximise yield and to the correct company standards, manage your department so its efficient and in line with operational requirements to meet service standards.
To ensure accurate billing and payment collection and proper checkout procedure of hotel guests is carried out.
To display an innovative and proactive approach to standards within your department and as a wider part of the management team.
Responsible for all Sales Ledger transactions including statements and deposits control.
Other job roles include:
- Setting staff rotas,
- Interviewing and selection of new staff,
- Training all staff – on-going,
- Working closely with Sales Office and Accounts,
- Wyndham Rewards loyalty programme – achieve monthly targets.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Relocation assistance

Education:

• A-Level or equivalent (preferred)

Experience:

• Hotel Reception: 2 years (required)

Work Location: In perso

Please refer the Job description for details