RECEPTION MANAGER – CENTRAL LONDON BOUTIQUE HOTEL

We are currently seeking a dynamic and experienced Reception Manager to join our vibrant team in a beautifully appointed 72-bedroom boutique hotel in Central London.
Exciting times are ahead – we’re undergoing a full refurbishment. This is a unique opportunity to be part of a new chapter for our hotel. Experience in managing front office operations during refurbishments will be a strong advantage.

REQUIREMENTS

• Must have managerial-level knowledge of Opera Cloud PMS
• Proven experience in a Front Office or Reception Manager role within a quality hotel environment
• A guest-focused leader with exceptional communication and team management skills
• Ability to train, mentor and motivate a team to deliver high standards and upsell effectively
• Highly organised, calm under pressure, and able to work hands-on when needed
• Personal presentation, punctuality, and initiative
• Effective communication
• Personable attitude and a team motivator
• Decisive in decision making
• Team player
• Flexibility regarding working time arrangements
• Be an excellent people person, showing respect for customs and culture
• A strong presence on the floor, leading by example in both service and professionalism
• Assist in the reservations department and be fully conversant with corporate rates, special offers and all incoming emails to the reservation inbox are actioned in a timely manner
• Monitor all tasks and make suggestions to your line manager where required to enhance efficiency
• Knowledgeable and complying with all statutory regulations and ensuring all team members have all required trainings before starting work and during their employment as per both internal and statutory requirements
• Monitor payroll budget to ensure in line with budget and that monthly payroll reports are accurate and submitted
• Effective forward planning with ability to react to sudden changes

As Reception Manager, you will play a pivotal role in delivering exceptional guest service and leading the Front Office team, including reservations. You will be the face of the hotel – welcoming guests, solving problems, and inspiring the team to deliver moments of genuine hospitality that create lasting memories.
Our reception area also includes a small bar, so it is essential that you’re comfortable working in and supervising this space as part of your daily operations.