Are you a natural leader with a passion for hospitality and exceptional guest service? We’re looking for a Reception Manager to lead our front desk team and ensure every guest receives a warm welcome and a seamless experience from arrival to departure. As the face of our hotel, you’ll set the tone for excellence and inspire your team to deliver outstanding service every day.

• Lead and motivate the reception team to deliver exceptional guest service at all times.
• Oversee daily front desk operations, ensuring smooth check-in/check-out processes.
• Act as the primary point of contact for guest queries, concerns, and special requests.
• Manage room bookings and ensure accurate data entry into the reservation system.
• Monitor and improve reception procedures to enhance efficiency and guest satisfaction.
• Collaborate with all hotel departments to ensure a cohesive and high-quality guest experience.
• Prepare staff rotas, manage absences, and ensure adequate shift coverage.
• Handle guest feedback and complaints with professionalism and a solutions-focused approach.
• Oversee billing, invoicing, and payment processing, ensuring accuracy and compliance.
• Support the onboarding and training of new reception staff, ensuring high standards are maintained

Objectives:

• Be a role model for exceptional service, embodying our values and service philosophy.
• Ensure all health and safety procedures are followed and regularly reviewed.
• Conduct return-to-work interviews, performance appraisals, and manage staff development.
• Monitor departmental budgets and contribute ideas for cost-effective improvements.
• Foster strong communication and collaboration between reception, management, and other departments.

Join us and become the heartbeat of our hotel. Your leadership, dedication, and passion for hospitality will help create excellence for every guest, every day, every time.