Do you want to work for a winning team?!
The Welcombe Hotel- Stratford upon Avon is the place for you!
We are seeking a reliable and professional Reception Manager to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming environment for our clients and visitors. The ideal candidate will have excellent organisational and communication skills, as well as the ability to multitask and prioritize responsibilities.
Responsibilities:
- Greet and welcome clients, visitors, and guests with a friendly and professional demeanor
- Answer phone calls, take messages, and direct calls to the appropriate person or department
-Build a customer focused
- Analyse reservations and maximise inventory to provide the best possible experience and return
- Handle incoming and outgoing mail and packages
- Liaise with other Managers to provide timely and efficient service to all guests
- Respond to feedback in a professional way on all platforms
Skills:
- Strong administrative skills with proficiency in computerized systems
- Familiarity with Google Suite or similar software applications
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively
- Knowledge of a Hotel PMS system and related platforms
- Professional phone etiquette with strong verbal communication skills
- Ability to maintain confidentiality and handle sensitive information appropriately
If you are a detail-oriented individual with excellent communication skills and enjoy providing exceptional customer service, we would love to hear from you. This is a great opportunity to join a dynamic team in a professional office setting.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Canteen
• Company events
• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking

Schedule:

• Weekend availability

Application question(s):

• Do you have a UK driving license?

Work Location: In perso

Please refer the Job description for details