OVERVIEW OF YOUR ORGANISATION

Overview of our organisation Our clinical team comprises of GP partner, 4 salaried GPs, Nurse Associate and Practice Nurse Associate and a PCN Clinical Pharmacist
Excellent supportive admin/reception team
High QOF achievers
We are part of PCN2 which are a large innovative PCN.

JOB SUMMARY

Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.
Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.
Overseeing the administration and support operations of the practice
Line managing all reception-Admin staff
Identifying and delivering team training where required.
Reviewing and updating all administrative and reception policies and procedures as required
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews
Manage complaints
To take key responsibility for excellent customer services and ensure excellent patient experience.
Ensure a culture of professionalism is maintained within the practice.
Ensure staff follow the practice code of conduct.
Monitor and promote the Friends and Family Test to gather patient feedback.
Deputize for the Practice-Operations Manager during their absence as required.
Stock check clinical and Admin
Triage Docman emails and letters before sending to the Clinicians
Audit e-RS worklist and complete tasks
Maintain and complete invoices for private work from 3rd parties.

Please refer the Job description for details