POSITION TITLE: Reception / Office Administrator
LOCATION OF POSITION: Non-Union
TITLE OF IMMEDIATE SUPERVISOR: Manager of Human Resources

KNOWLEDGE AND SKILLS:

-A good understanding of all programs provided by the Association
-Exceptional computer skills with knowledge of MS Office, Adobe CS (Creative Suite), Photoshop, PowerPoint, In Design, Basics of HTML
-Pleasant phone manners
-Strong oral and written communication skills
-Highly organized
-Excellent at problem solving and multitasking in a busy environment
-Well-developed time management skills

QUALIFICATION CRITERIA:

-Preferably training in Secretarial/Administrative area from a recognized College program or at least three years directly related experience.
- Proven ability to work under general supervision and to prioritize the work.
-Valid Ontario Driver’s License (G class) and access to a reliable vehicle.

EMERGING - PROVIDES ENCOURAGEMENT AND SHARES KNOWLEDGE WITH OTHERS

·Expresses positive expectations of others in terms of their potential (e.g., individuals, team members, families).
·Shows respect for others’ capabilities and their lived experience.
·Identifies or suggests activities that could help others develop new skills.
·Credits others who have performed well to motivate continued growth.
·Supports the person to be self-sufficient to make decisions or complete tasks in their own way, including the opportunity to make and learn from mistakes.
·Shares expertise and knowledge with others.
·Able to identify areas that require support.
·Supports others by demonstrating with an intention to teach.
·Provides direction or advice on how to continuously learn and improve in a way that is responsive to different learning styles.
·Provides opportunities for self-reflection and room for asking questions.

The Receptionist / Office Administrator is responsible for promptly answering incoming calls and directing to proper department in a professional and efficient manner, greet guests at front reception, handle general office administration, assist in the development and maintenance of organizational communication, including social media; as well as assist in the coordination of organizational initiatives and events.
This role requires superior attention to detail, the ability to meet tight deadlines, juggle multiple requests with great organizational skills, and a high level of discretion in handling confidential information. The ideal candidate is highly self-motivated, professional, and capable of managing their workload and prioritizing tasks independently.