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Reception & Reservation Manager (Hospitality) at leylaty group of company
Jeddah, Makkah Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Team leadership, Staff supervision, Problem-solving, Decision-making, Time management, Organization, Attention to detail, Reservation management, Staff training, Scheduling, Reporting, Guest relations, CRM tools

Industry

Hospitality

Description
Job Summary: The Reception & Reservation Manager is responsible for overseeing front-of-house operations and managing all reservation activities within a hospitality food and beverage environment. The role ensures a seamless guest experience by supervising reception staff, optimizing booking processes, and coordinating with service teams to maximize efficiency and customer satisfaction. Key Responsibilities: Oversee daily reception and reservation operations. Supervise, train, and schedule front desk staff. Manage reservation channels (phone, online platforms, and walk-ins). Ensure accuracy and organization of booking records. Handle guest inquiries, complaints, and special requests professionally. Coordinate with kitchen and service teams to ensure smooth operations. Monitor table turnover and occupancy levels to optimize capacity. Generate reports on reservations, guest trends, and performance metrics. Maintain high standards of customer service and guest relations. Qualifications: Bachelor's degree in Hospitality Management or a related field. 3–5 years of experience in hospitality or food & beverage operations. Strong leadership and interpersonal skills. Experience with reservation systems and CRM tools. Ability to work in a fast-paced, high-pressure environment. Key Skills: Excellent customer service skills Team leadership and supervision Problem-solving and decision-making Time management and organization Attention to detail

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Responsibilities
The Reception & Reservation Manager oversees daily front-of-house operations, including staff supervision and the management of reservation channels. They coordinate with service teams to optimize table turnover and ensure a high standard of guest satisfaction.