Reception Shift Coordinator at The Omega Institute

Rhinebeck, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail Oriented, Team Player, Organizational Abilities, Conflict Resolution, Supervisory Skills, Training Staff

Industry

Health;Wellness & Fitness

Description

NOTE: This is a non-residential, seasonal (May - October) position. Before submitting your application, please read our Frequently Asked Questions [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-staff-faq]. Omega Seasonal Staff Experience Omega’s seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment. * Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause. * Learn and Grow – Enjoy access to specially designed Holistic Education Program [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] classes, trainings, and events. * Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities [https://www.eomega.org/visit/visit/rhinebeck-campus]. Seasonal Staff Commitment We seek individuals who are committed to providing exemplary work in support of our mission [https://www.eomega.org/about/overview/vision-mission-values-aspirations], and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. Job Description Reception Shift Coordinator: non-exempt, full-time; on average 35 hours per week. Reports to Assistant Director of Campus Operations. Summary The Reception department is located in the Main Office where team members greet all incoming guests, orient guests to the campus map, provide campus information, and offer customer support. Reception also coordinates with Campus Support, Guest Services, Production, and Faculty Support on a daily basis to ensure guests are taken care of in an efficient and timely fashion. The role of the Reception Shift Coordinator, and its support team, is to ensure all guests begin their stay with Omega on an upbeat and positive level. The Reception Shift Coordinator is responsible for overseeing the Reception department alongside the Campus Manager to ensure a smooth check-in process for program participants by completing daily office duties and executing a high level of customer service. The Reception Shift Coordinator may also assist the Campus Manager in supporting the Guest Services team. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Customer Service - giving Omega campus information, billing and housing information including registrations, transportation, room switches, balances due, donations, etc. * Proficiency in Termserv, Omega's software system. * Assist in training and supervising the Reception staff. * Performance of administrative duties, e.g.: copying, scanning, office organization, kitchen and lobby upkeep. * Handle switchboard on weekends. * Handle all incoming mail (USPS, FedEx & UPS). * Lead transition preparation. * Lead guest meal-ticket/class-badge run and print. * Responsible for running transportation reports. * Responsible for completing check-out operations. * Other duties as required by the Campus Manager. Supervisory Responsibility * Ability to lead, motivate and supervise a team effectively. * Proficiency in resolving conflicts and handling difficult situations with professionalism. * Experience in training staff, conducting and providing constructive feedback. * Strong organizational abilities to delegate tasks, and manage workflow. * Commitment to delivering exceptional service and ensuring customer satisfaction. Work Details * This position functions in Omega's administrative offices. * This is a full-time position, 35 hours a week on average. Physical Requirements * Ability to frequently move items that weigh 20 pounds for various needs. * Ability to remain in a stationary position 50% of the time. * Ability to traverse a hilly campus in diverse weather conditions. * Ability to position self to perform diverse job tasks as necessary. * Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Ability to observe details at close range Required Experience/Qualities * Excellent interpersonal and communication skills. * Detail oriented. * Timely, reliable, and service oriented individual. * Team player. * Alignment with Omega's mission, goals and core values. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Compensation Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes: * Wage * One delicious meal [https://www.eomega.org/visit/visit/rhinebeck-campus/meals] during each work shift * Access to Omega’s staff benefits [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] This compensation package is at minimum equivalent to the New York State minimum wage. ---------------------------------------- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship. Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement%22%20%5Ct%20%22_blank]Justice Equity Diversity Inclusion (JEDI) Statement. [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement] Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Responsibilities

The Reception Shift Coordinator oversees the Reception department to ensure a smooth check-in process for guests and provides high levels of customer service. They also assist in training and supervising the Reception staff and perform various administrative duties.