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Reception Specialist at TSAOG Orthopaedics & Spine

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

20.44

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Data Entry, Payment Collection, Insurance Verification, Communication, Multi-tasking, Team Cooperation, Computer Literacy, MS Office

Industry

Hospitals and Health Care

Description

Description Position Status: Full-Time Supervisor: Clinic Manager What You’ll Do: Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival. Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals). Administers tablets for completion of personal health information including privacy policies and financial policies. Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses. Give detailed explanation of benefits and financial agreements. Answers phones in a pleasant manner and deals with customer needs expeditiously. Schedules follow-up appointments, as required by physician teams. Enters charges into computer system. Prints charge tickets and necessary paperwork for “next day clinic”. Balance daily collections with time of service payment, summary report, and prepares deposit slip. Daily: Carries out appropriate actions related to hold and practice buckets. Accepts deliveries, logs and distributes to appropriate parties Requires predictable and consistent attendance Requirements What You’ll Need: Must have a High School Diploma or equivalent. Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role. Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc.. Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation. Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company. #Clinic1

Responsibilities

The specialist is responsible for managing front-office operations, including greeting customers, directing them, updating patient information, handling financial transactions like co-payments and balances, and answering phones.