Reception Supervisor at Accor

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Leadership, Communication, Interpersonal Skills, Multitasking, Opera Cloud Software, Team Management, Service Excellence, Problem Solving, Cashiering, Upselling, Feedback Handling, Warm Welcome, Operational Efficiency, Detail-Oriented, Dynamic Environment

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking a dedicated and professional Reception Supervisor to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Front Office Manager in maintaining smooth and efficient service delivery. The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction Provide a warm and professional welcome to guests upon arrival and departure, Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests Meet, greet, and facilitate seamless rooming arrangements for Accor ALL guests, ensuring a memorable experience Lead and motivate the front office team to maintain high standards of service and operational efficiency Requirements:- Right to work in the UK Proven experience in front office operations with a strong track record in a supervisory or managerial capacity Excellent leadership skills with the ability to inspire, coach, and manage a dynamic team Strong knowledge of Opera Cloud software Outstanding communication and interpersonal skills, with a genuine passion for guest service Ability to multitask and thrive in a fast-paced, detail-oriented environment Location: Novotel Wolverhampton, Union Street, WV1 3JN Hours: 40 Per Week. Flexibility to work Early, Mid or Late shifts, including weekends.

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Responsibilities

The Reception Supervisor will lead the front desk team to ensure exceptional guest experiences and manage daily front office operations. Responsibilities include assisting guests with check-in/check-out, managing service delivery, and maximizing room revenue.