Reception Supervisor-Automotive Service Department at Burjline Builders

Ma'ameer, Capital Governorate, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Customer service, Staff training, Performance management, Scheduling, Conflict resolution, Administrative support, Communication skills, Multitasking, Microsoft Office, Dealership management software, Automotive service processes, Organization, Attention to detail

Industry

Construction

Description

Job Overview We are seeking a professional and experienced Reception Supervisor to lead our front-of-house team within the Automotive Service Department. This is a Full-Time position based in Ma'ameer, Bahrain. The ideal candidate will be a highly organised and customer-focused individual responsible for ensuring a seamless and premium experience for all our clients. You will play a crucial role in managing the reception area, leading the reception team, and upholding the high standards of service that our brand represents. This role is essential for maintaining efficient daily operations and driving customer satisfaction within our state-of-the-art service facility. Responsibilities Lead, mentor, and supervise the service reception team, including staff training, scheduling, and performance management. Oversee the daily operations of the reception desk to ensure efficiency and professionalism. Act as the first point of contact for customers, providing a warm welcome and handling all enquiries with the highest level of service. Manage the vehicle check-in and check-out process, ensuring all documentation is accurate and complete. Coordinate with service advisors and technicians to provide customers with timely updates on their vehicle status. Address and resolve any customer issues or complaints promptly and effectively, escalating when necessary. Manage appointment scheduling to optimise workshop flow and minimise customer waiting times. Handle administrative duties, including processing payments, managing records, and preparing daily reports. Ensure the reception area is clean, organised, and presentable at all times. Qualifications Proven 5-7 years of experience in a supervisory or team leadership role, preferably within an automotive dealership or a premium customer service environment. Bachelors degree in Business Management, Business Administration or any relevant field. Exceptional leadership and team management skills with the ability to motivate and guide a team. Outstanding interpersonal and communication skills, with a professional and friendly demeanour. Strong organisational and multitasking abilities, with excellent attention to detail. Proficiency in using computer systems, including Microsoft Office and ideally, dealership management software. A customer-centric mindset with a genuine passion for delivering an excellent service experience. Ability to remain calm and effective in a fast-paced environment. A strong understanding of automotive service processes is highly advantageous.

Responsibilities

The Reception Supervisor will lead and mentor the service reception team while overseeing daily front-of-house operations to ensure efficiency. They are responsible for managing the vehicle check-in process, coordinating with technicians, and resolving customer inquiries to maintain high service standards.