REQUIREMENTS:

• Excellent customer care skills.
• Be able to work on your own initiative.
• Excellent communication skills.
• Be able to cope well under pressure
• Strong organizational and multitasking abilities

OBJECTIVE OF THE ROLE

Reporting to the Front Office Manager the Reception Supervisor is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

KEY DUTIES AND RESPONSIBILITIES

• Greet and welcome our guests to the Hotel.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer.
• Take and confirm reservations to our guests.
• To assist the FOM and Assistant FOM in the smooth running of the reception desk