Reception Supervisor - Day (F/M/X) at Accor

Hounslow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-of-day reporting, Financial reconciliation, Guest issue resolution, Emergency response, Check-ins/Outs, Security monitoring, Health & safety checks, Stock control, F&B duties, Coordination, Staff guidance, Emergency procedures, PMS systems, Opera Cloud, English Communication

Industry

Hospitality

Description

Company Description At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from: Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply) Global employee discounts across 100+ countries and 5,000+ hotels Access to industry-leading training via the Accor Academy Opportunities for internal progression and international mobility A supportive and inclusive team culture Health & wellbeing support in and outside the workplace We believe in celebrating your personality and helping you grow – because you matter. Hospitality is a work of heart, Join us and become a Heartist®. Job Description As Day Supervisor, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. You will: Oversee end-of-day reporting, and financial reconciliation Act as the primary point of contact for all guest issues and emergencies Ensure guest check-ins/outs are completed efficiently and professionally Monitor the building’s security and perform regular walks and health & safety checks Assist with cleaning, stock control, and light F&B duties where required Coordinate with Housekeeping, Maintenance, and Reception to ensure day to day readiness Support and guide any staff on duty, ensuring policies and standards are followed Respond to fire alarms or incidents in line with the hotel’s emergency procedures Qualifications Has prior experience working in a hotel front office or supervisory role Understands reception procedures (training provided if needed) Can stay calm and make confident decisions in emergency or high-pressure situations Is self-reliant, responsible, and proactive in solving problems Is tech-savvy and familiar with PMS systems (Opera Cloud preferred) Communicates clearly in English (spoken and written); other languages are a bonus Has the right to work in the UK and can commit to shift patterns (including weekends and holidays) Additional Information By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Day Supervisor is responsible for the smooth and safe overnight operation of the hotel, ensuring guest satisfaction and operational security. This includes overseeing end-of-day reporting, handling guest issues, and performing security checks.