JOB OVERVIEW

We are seeking a professional and friendly Reception Supervisor to join our team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires a proactive individual with strong organisational skills and the ability to multitask effectively in a busy office environment.

SKILLS

• Previous Front office experience is essential for this role.
• Knowledge of Opera would be advantageous.
• Proficient computer skills, including familiarity with Microsoft Office (Word, Excel) and Google Workspace applications.
• Strong administrative experience with an emphasis on organisational skills.
• Excellent phone etiquette to ensure professional communication with clients.
• Typing skills with attention to detail for accurate data entry.
• Clerical experience that demonstrates ability to manage multiple tasks efficiently.
• Familiarity with QuickBooks is advantageous but not mandatory. This position is ideal for individuals looking to further their career in an administrative capacity while contributing to a dynamic team environment. If you possess the necessary skills and are passionate about providing outstanding service, we encourage you to apply.
  Job Types: Part-time, Permanent
  Pay: £12.98 per hour
  Expected hours: 24 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking

Work Location: In perso

• Checking guests in and out.
• Greet guests and visitors warmly, ensuring a positive first impression.
• Training and supervising the team.
• Answer and direct phone calls with excellent phone etiquette.
• Maximising revenue and minimising loss within the Department.
• Promoting food and beverage facilities.
• Providing information to guests on all hotel products and services.
• Be involved with taking payments & balancing floats.
• Perform data entry tasks accurately and efficiently.
• Handle administrative duties such as filing, typing, and clerical tasks.
• Assist with scheduling appointments and maintaining calendars.
• Utilise Microsoft Office and Google Workspace for various documentation needs.
• Process invoices and assist with basic bookkeeping using QuickBooks.
• Support other team members with administrative tasks as required.