Job Ref: MAR1308
Branch: Mar Hall Hotel, Golf Spa Resort
Location: Mar Hall Hotel, Golf Spa Resort, Bishopton
Salary/Benefits: £27000 per annum plus excellent benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 7am - 3.30pm / 3.00pm to 11.30pm
Hours per week: 40 hours per week
Posted date: 23/05/2025
Closing date: 25/06/2025
Mar Hall Hotel, Golf Spa Resort, a gem nestled in the heart of Scotland, has recently been acquired by Dutco, a prestigious Dubai-based company, with ambitious plans for luxury and innovation. Our extensive refurbishment programme includes expanding and upgrading the property to see it repositioned as one of the best hotels in Scotland and an international destination. Plans include new luxury woodland lodges, revitalised golf, spa leisure facilities, and a refurbishment of our guestrooms and public spaces.”?
As we embark on this thrilling new chapter, we are searching for a skilled and dedicated Reception Supervisor to join our team and be a part of this exciting new world.

• Delivering exceptional levels of customer care and service.
• To be fully conversant with the Hotel’s facilities and location in order to respond to guest enquiries.
• Anticipate guests needs wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction.
• To promote a helpful and professional image within the department ensuring full co-operation is given to team members in other departments.
• Check guests in and out and ensuring anyone staying feels right at home and looked after from the minute they are greeted at the door.
• To assist the Front Office Manager in the Induction, training and development of the Reception team.
• Supervise reception team, providing training, guidance, and support to ensure excellent service delivery.
• Work closely with the Concierge department and Housekeeping team to ensure all guest requests are adhered to.
• Handling guest comments and complaints, ensuring prompt follow up action as appropriate.
• To be fully conversant with the Hotels Reservations policy and procedures.
• Maximise all sales opportunities, promote sales awareness in the team. Ensure all sales leads are passed on to the Hotel or sales teams as appropriate.

• Report any maintenance problems and check that all matters specifically affecting the guests or health and safety are dealt with promptly.

  The Ideal Reception Supervisor:

• Previous experience in a supervisory role

• Excellent verbal and written communication skills are essential for interacting with customers and team members.
• A strong customer service orientation and the ability to handle customer inquiries and issues professionally.
• Ability to problem solve and address issues as they arise and find effective solutions.
• Leadership skills to supervise and motivate reception team

• Previous experience of working on a hotel reception and using a booking system is essential for this role

  Benefits:

• Hotel Accommodation, Food, Golf Spa discounts

• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistance Programme