• The Berkeley
• Front office
• Full time
  A fantastic opportunity has arisen for an experienced and passionate Shift Leader to join the Front Office team at The Berkeley.
  With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.

ENTRY REQUIREMENTS

Successful candidates for the Shift Leader will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.
The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. Knowledge of Opera PMS is a plus.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

As a Shift Leader you will be responsible for the smooth running of the shift at the Front Desk, delegating all tasks from the shift duties list and assisting the Receptionists where necessary. Throughout your shift, you will complete general reception duties, allocate rooms best suitable for each guest and ensure that credit procedures are followed.

Main responsibilities of the Shift Leader include, but are not limited to:

• Provide the most welcoming and accommodating service to all guests, in compliance with departmental Standard of Procedures (SOPs) and hotel service standards aspects.
• Monitor and coach all reception staff to assure guest satisfaction.
• Assure a smooth and economical operation in consideration of guest service and revenue.
• Maintain and maximize hotel revenue.
• Ensure the shift is well managed by communicating with all relevant departments.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.