See full job description attached. Reception duties: Answer the telephone within 5 rings in a pleasant and courteous manner at all times Deal with all telephone requests/queries in the appropriate way. Opening/locking up of practice premises and managing security in line with practice protocols. Accepting requests for repeat prescriptions, checking the prescription box for repeat prescription requests Registering new patients who join the practice.
Photocopying insurance medicals and reports, scanning and coding as appropriate. Filing results and any other relevant documents in patients’ notes and refiling notes after use Charging patients, the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book. Supporting in the management of staff rota. Assist with Cover for Sickness/ absence Leave for team members which includes being able to take a willing and flexible approach in terms of Rota cover.
Responsibility for organising cover for holidays, sickness and compassionate leave Training and Development of reception team. Assisting the Operations Manager with induction of new team members. Effective management and record keeping of prescription reports and logs/compliance. Attend team meetings assisting with minutes.
Management to ensure completion of compliance housekeeping logs. To canvas items for the agenda for discussion at Team Meetings. Ensure all reception/Admin staff members are compliant with mandatory training Provide coaching and training for all reception staff. Conduct Probationary reviews and assist with appraisals

Please refer the Job description for details