Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?
The Royal Crescent Hotel & Spa is seeking a new Reception Supervisor to join the exceptional Front of House team.
Experience within hotels and/or receptionist duties is preferred, although full training will be provided. Requires flexibility for frequent weekend and evening work.

The main purpose of the job is as follows: -

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department’s especially housekeeping.
• Performs other duties as assigned, requested or deemed necessary by management.
• Undertaking Duty Manager shifts, when required.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to manager, or GM.

We offer a range of benefits including: -

• A monthly share of discretionary service charge
• Pension scheme
• Commissionable sales
• Recruitment referral scheme
• Employee Assistance Programme
• 50% discount on food and beverage
• Discounted PoB Hotel stays

Job Types: Full-time, Permanent
Pay: £13.00-£14.00 per hour
Expected hours: 40 per week

Additional pay:

• Bonus scheme
• Commission pay
• Tips

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Bath BA1 2LS: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department’s especially housekeeping.
• Performs other duties as assigned, requested or deemed necessary by management.
• Undertaking Duty Manager shifts, when required.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to manager, or GM