Job Description
Reception Team Lead
Location: West Midlands Hospital, Halesowen
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits
Summary:
West Midlands Hospital is one of the West Midland’s leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre. Operating since 1988 the hospital has 34 private bedrooms, all with en-suite facilities.
By investing in advanced medical technology, the hospital offers a wide range of treatments and services. The two fully equipped theatres with ultra clean air technology are particularly suitable for orthopaedic procedures.
The role:
An exciting opportunity has arisen for an Reception Team Lead to join our successful and dedicated team at West Midlands Hospital, based in Halesowen. We are looking for someone who is an experienced, enthusiastic and highly motivated customer focused person to lead the team. You must have the ability to organise and prioritise your own workload whilst working under pressure. Previous experience of leading a team, have excellent communication skills, and be able to demonstrate good leadership skills.

As a Team Leader, you will be required to

• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assisting with hiring processes and new team member training
• Overseeing team member work for quality and guideline compliance
• Developing strategies to promote team member adherence to company regulations and performance goals
• Working within the Standard Acute Contract guideline ensuring letters are processed within the timeframes required.

What you’ll bring with you

• Good communication skills
• Friendly outgoing personality
• Proven ability to work in a team or independently as required
• Competent computer skills
• Attention to detail
• Be confident and competent under pressure
• Excellent customer skills
• Committed & Flexible

Benefits:

• 25 Days Leave + Bank Holidays
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free Parking on site (where possible)
• Subsidised staff restaurant (where possible)
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

Please refer the Job description for details