Reception Team Leader at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Guest Relations, Problem Solving, Hotel Operations, Payment Procedures, Customer Service, Organisational Skills, Leadership Skills, Opera Cloud, Outlook

Industry

Hospitality

Description

Company Description Located in the heart of London’s vibrant cultural quarter, Ibis Styles London Southwark – near Borough Market offers a stylish and welcoming stay just moments from the River Thames. Inspired by creativity and comfort, the hotel features modern, colourful interiors and a relaxed atmosphere. With easy access to iconic landmarks such as the Tate Modern, Shakespeare’s Globe, and Borough Market, it’s an ideal base for both business and leisure travellers seeking convenience, character, and great value in central London. Job Description Looking to join a culture of excellence as a Reception Team Leader? Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career. What will I be doing? • Managing the team during the shift, ensuring all procedures are followed • Welcoming all guests as soon as they arrive with care and attention, with a personalised approach • Proactively anticipating guests needs and looking for suitable solutions • Conveying the hotel image and promoting company’s loyalty programme LeClub • Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner • provide knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them • Caring out all operations concerning guests arrival and departure in compliance with payment procedure • Informing guests about formalities, any special conditions relating to their stay and the services available • Actively contributing to the qualitative and quantitative targets of the department Qualifications - previous experience working at reception - knowledge of Opera Cloud would be preferred but is not essential - good organisational skills - good leadership skills - good knowledge of Outlook Additional Information Why join us? •Personal development programs •Complimentary meals on duty and uniforms •Worldwide travel perks •Pension scheme •28 days holidays including bank holidays (increasing yearly to up to 5 extra days) Information on the processing of your personal data The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [email protected]. We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it. You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to [email protected]. Full information on the processing of candidates' personal data is available in our Employee Privacy Policy. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves managing the reception team during shifts, ensuring all procedures are followed, and providing personalized, attentive welcoming service to all guests. Key duties include proactively anticipating guest needs, handling feedback efficiently, and promoting hotel services and the loyalty program.